In a recent discussion about how to surface issues that need addressing as part of a km strategy the subject of timelines and objects came up. Here’s a post I wrote for Sparknow at the end of a working session: … Continue reading
David Gurteen rang me just before Christmas. He’d read my recent blog post about the Pause & Reflect (P&R) debrief session I was running for the Brighton Food Waste Colllective and wanted to understand how it differed from an After … Continue reading
The impending release of the UK Government’s Knowledge & Information Strategy has shone a spotlight on the need for all areas of government to capture, effectively manage and share the knowledge and information they create and receive…if they are to deliver … Continue reading
I’ve previously written about the Japanese practice/culture of Omotenashi; the pursuit of excellence in customer service by anticipating and exceeding customer needs. Where such a culture is not the norm and you aspire to high standards it is important customer … Continue reading